In accordance with the Centers for Disease Control and Prevention (CDC’s) most recent regulations -effective January 26, 2021, stating that every traveler entering the United States must show a negative COVID-19 viral test result taken no more than three days before the flight departs towards the USA-, and reinforcing our commitment to the safety and wellbeing of our valued visitors and associates, the four resorts within Mayakoba have partnered with local healthcare suppliers to ensure all guests are able to be tested before heading back home.
Andaz Mayakoba, Banyan Tree Mayakoba, Fairmont Mayakoba and Rosewood Mayakoba are happy to provide complimentary antigen tests from the comfort of the resort with a minimum stay. PCR tests are also available to guests at an additional charge. Please refer to each hotel’s website to learn about the minimum stay requirements and test pricing. For groups and conferences, please contact your sales executive to learn the specific inclusions at your hotel. For instructions for how to make an appointment for testing, please refer to each hotel’s website or contact hotel concierge upon arrival. Furthermore, Mayakoba provides quarantine services and discounted rates for any guests who, on an unlikely event test positive for COVID-19.
As we keep looking ahead to the future of hospitality and travel, we keep improving the full-scale enhancements to our already stringent health and safety procedures to ensure peace of mind for our guests.
We are observing the World Health Organization guidelines and executing both national and state level protocols. In addition, further sanitation measures are being implemented from each hotel brands’ new standard protocols to ensure a safe and clean environment for guests and employees while equally providing an experience full of relaxation, reconnection and memories that will be cherished for years to come. A full list of each hotels’ brand standard protocols can be found below.
We look forward to welcoming you to Mayakoba and delivering the same distinguished attention to detail, intuitive service, and personalized care for which we are known for.
Sincerely,
The Mayakoba Management Team
Hotel Brand Protocols
Andaz Mayakoba
Hyatt has proudly announced the Global Care & Cleanliness Commitment which focuses on the safety and wellbeing of colleagues and guests in a COVID-19 world and beyond. It includes plans for hotel-level health and sanitization accreditation and hygiene specialists, as well as a working group of trusted medical and industry advisors. Visit Global Care & Cleanliness Commitment to learn more about the steps Hyatt is taking to further enhance their existing rigorous protocols.
Banyan Tree Mayakoba
Banyan Tree Group has partnered with Bureau Veritas to co-develop a proprietary label and set of protocols. They have launched the SafeSanctuary Program, an integrated health and wellbeing program that incorporates protocols of assurance and wellbeing standards.
Fairmont Mayakoba
The Fairmont brand has increased its cleaning standards even further by launching the ALLSAFE Cleanliness & Prevention Label which represents some of the most stringent cleaning standards and operational protocols in the world of hospitality. These standards have been vetted by Bureau Veritas, a world leader in hygiene and cleanliness inspection.
Rosewood Mayakoba
The resort will continue to operate following the guidelines set by Rosewood Hotels & Resorts’ Commitment to Care global health and safety program to ensure the protection of all those who visit Rosewood Mayakoba.
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Privacy Notice
August 1st, 2016
Subject to the provided by the Federal Law on Protection of Personal Data Held by Third Parties, we inform you the following:
PARTY LIABLE FOR PERSONAL DATA.
“RLH Properties, S.A.B. de C.V.” (hereinafter named “RLH PROPERTIES”) with address at Av. Paseo de la Reforma 412, Piso 21, Colonia Juárez, Delegación Cuauhtémoc, C.P. 06600, Ciudad de México, shall hold on its own behalf or through any legal entity which is a holding company or branch office thereof with the conviction to protect personal information (hereinafter “Personal Data”) provided by the individuals (hereinafter “User”) and shall be liable for its Handling whenever obtained by the internet web site www.rlhproperties.mx (hereinafter the “Web Site”), by written means and/or by phone (hereinafter “Other Means”).
HANDLING PURPOSE.
RLH PROPERTIES may request and/or obtain Personal Data from User through the Web Site and Other Means for the purposes stated below; also to comply with any required legal provisions, or whenever requested by the competent authorities (hereinafter the “Handling”). In accordance to the applicable legal provisions in the United Mexican States (hereinafter “México”), RLH PROPERTIES and/or any third party who may intervene in any stage of the Handling of Personal Data shall maintain confidentiality regarding any data with such capacity.
Upon access and/or log in to the Web Site, Personal Data provided by User shall have the purpose of (i) identification; (ii) location; (iii) communication; (iv) contact; (v) sending information; (vi) statistical purposes; (vii) review and attend comments; (viii) extend the invitation to participate on RLH PROPERTIES’ social media; (ix) publicity; (x) fulfill effective laws; (xi) analyze and answer employment applications; (xii) send notices regarding amendments to changes of this Privacy Notice.
PERSONAL DATA REQUESTED
The Personal Data requested from User shall be:
Name
Electronic mail
Telephone
Unless User provides its Personal Data, services may not be accessed, however User may have access to other Services which do not require mandatory disclosure of Personal Data.
CONSENT.
In accordance to this Privacy Notice, access and/or log in through the Web Site and/or other means implies User’s full and unreserved consent for the Handling of Personal Data.
MEANS TO LIMIT THE USE OR DISCLOSURE OF PERSONAL DATA.
RLH PROPERTIES has physical, technical and administrative security means for the protection of Personal Data provided by User. Notwithstanding the provided in the Consent section, RLH PROPERTIES shall take all actions, measures and special steps as deemed necessary to maintain the right of protection of Personal Data for minors and legally disabled.
In the event you no longer wish to receive promotional messages by electronic mail and/or printed and/or telephone calls from RLH PROPERTIES, you may send your request to: info@rlhproperties.com.mx
WEBSITE EXCLUSION OF LIABILITY.
The Web Site may contain links, banners, buttons and/or search tools on the World Wide Net and, whenever used by User, may transfer to other internet sites owned by third parties. User’s Personal Data granted to such internet sites are not covered by this Privacy Notice and Handling shall not be liability of RLH PROPERTIES. User’s verification of the Privacy Notice of such internet sites is hereby recommended.
User may find within the Web Site, pages, promotional adds, microsites, virtual stores, surveys, employment offers and other services shared with third parties and which may request Personal Data (hereinafter “Third Party Sites”). Unless otherwise provided by RLH PROPERTIES, any information regarding such Personal Data granted through Third Party Sites shall be subject to the corresponding privacy notices contained therefore.
RLH PROPERTIES warns User that some services of the Web Site may include, enunciative but not limited to, discussion forums, personal internet pages, classified adds, electronic mail, chat rooms, among others. Therefore, Personal Data disclosed through such means may in some cases be accessed by third parties. RLH PROPERTIES shall not be liable for the use, publishing, disclosing and/or revealing made of such Personal Data in the above-mentioned media. User’s careful and responsible disclosure of personal information within such media is hereby recommended.
TRANSFER OF PERSONAL DATA.
Without prior consent of the holder, RLH PROPERTIES may disclose and/or transfer the Personal Data provided by User within or out of the country, to its branch offices and/or other related offices, as well as to fulfill all legal provisions so required or as may be required by any competent authorities.
Also, RLH PROPERTIES may reveal, disclose and/or transfer within or out of the country any Personal Data to suppliers, sponsors, publicity managers, contractors and/or partners for commercial purposes, also as to provide statistic data to potential advertising groups, send publicity to User in accordance to its specific interests and conduct market research. Third parties receiving the information regarding User’s Personal Data shall comply with the provided herein, as well as the Terms and Conditions of the Web Site and the applicable Mexican laws.
Upon registry to the Web Site, the owner of Personal Data may grant consent for the transfer of Personal Data subject to the terms provided herein.
MEANS TO EXERCISE OWNERS’ OF PERSONAL DATA RIGHTS AND REVOCATION OF CONSENT.
User may request its right to exercise:
Access to its Personal Data;
Rectify its Personal Data whenever wrong or incomplete;
Cancel its Personal Data;
For any lawful cause, challenge the Handling of its Personal Data, and/or
At any time, revoke its consent for the Handling of its Personal Data to end use thereof.
However, it is important to acknowledge that not all cases for cancellation of Personal Data, challenge Handling or revoke consent may proceed, since due to legal obligations RLH PROPERTIES may require future handling of Personal Data. User shall take into consideration that for certain purposes, revocation of consent shall imply suspension of service or termination of any relationship with RLH PROPERTIES.
Exercise of rights to Access, Rectify, End or Challenge Personal Data and Revoke consent made by User shall be made prior request to RLH PROPERTIES and contain at least the following:
Name of owner, address and electronic mail for communication of response to request;
Documents crediting identity or, if appropriate, the legal representation of owner;
Clear and precise description of Personal Data to exercise any of the rights above-mentioned (in the event of rectification, indicate changes and provide documents sustaining such request);
Any other element or document assisting the location of Personal Data.
Therefore, RLH PROPERTIES provides User with the following electronic mail: info@rlhproperties.com.mx
RLH PROPERTIES shall respond User’s request in a term no longer than 20 business days as of the date of the corresponding request made to the electronic mail provided therefore.
COOKIES AND WEB BEACONS.
With the purposes of improving Users’ experience on the Web Site, RLH PROPERTIES may use “cookies”. Therefore, this Privacy Notice identifies “cookies” as such text archives holding information any site transfers to the hard disk of Users’ computer with the purpose of storing certain registries and preferences. RLH PROPERTIES may use “cookies” to improve understanding of interaction with User within the Web Site and the services provided. The Web Site may allow publicity or third-party functions sending “cookies” to Users’ computer. By the use of “cookies”, User is not personally identified but their computers are.
On the other hand, “web beacons” are images inserted in a web page or electronic mail which may monitor a visitors’ behavior, as well as storing information regarding users IP address, browsing hours, interaction times on the Web Site, sections consulted, webpages accessed prior to accessing our own and type of engine search used.
User may change its options through computer equipment and/or search engines to stop accepting “cookies” and/or “web beacons” or confirm if whether or not User accepts these.
SENSIBLE PERSONAL DATA.
In accordance to Mexican laws, “Sensible Personal Data” are “data which may reveal aspects such as racial or ethnic origin, present or future health, genetic information, religious, philosophical and/or moral creed, union affiliation, political opinions, sexual preference”.
In the event RLH PROPERTIES requires such Sensible Personal Data from User, User shall provide express consent therefore.
CHANGES TO THE PRIVACY POLICY.
RLH PROPERTIES shall reserve the right to amend the contents of this Privacy Notice at any time. Any changes made to the Privacy Notice shall be informed to User throughout the Web Site. Once the Privacy Notice is issued on the Web Site, it shall automatically become effective.
This Privacy Notice as well as general administration of Law made by RLH PROPERTIES shall be governed by the effective and applicable laws of the United Mexican States, therefore any dispute risen due to its application shall be held before the competent Jurisdictional Authorities of Mexico City.
Last update hereof was made on August 1st, 2016.
Legals
In compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, we allow ourselves to inform you of the following:
RESPONSIBLE FOR PERSONAL DATA. “RLH Properties, SAB de CV” (hereinafter referred to as “RLH PROPERTIES”) by itself or through any of the commercial companies that are its controllers, subsidiaries or affiliates, with address at Av. Paseo de la Reforma 412, Piso 21, Colonia Juárez, Delegación Cuauhtémoc, CP 06600, Mexico City, has the conviction to protect personal information (hereinafter “Personal Data”) that deals with natural persons (hereinafter “the Holder”), and is responsible for its Treatment whether it is collected through the Internet site www.rlhproperties.mx or other sites operated by the person in charge (hereinafter the “Site”), or printed media and/or by telephone (hereinafter “Other Media”) .
PURPOSES OF TREATMENT. RLH PROPERTIES may request and/or collect through the Site and Other Means, Personal Data of the Owner with the primary purpose of being able to comply with the requests or legal or contractual obligations that, if applicable, link it to the Owner, or well, when requested by competent authorities (hereinafter “Treatment”). RLH PROPERTIES and/or any person in charge that comes to intervene in any phase of the Processing of Personal Data, will keep confidentiality with respect to them and will treat them in accordance with the instructions of the person in charge and this privacy notice, in accordance with the legal provisions applicable in the United Mexican States (hereinafter “Mexico”).
PERSONAL DATA PROCESSED. The Personal Data requested from the Holder are: • Name • Email • Telephone The Holder will not be able to access the services for which his Personal Data is required when these are not provided, however he will be able to have access to the other Services that do not require them. Depending on the type of legal relationship that links the Owner with RLH PROPERTIES, the latter may process additional personal information that, if applicable, will be identified at the time of its collection and/or treatment. In any case, except prior warning in another sense, the terms of this notice will also apply to the treatment of it.
CONSENT. The entry and/or registration through the Site and/or by Other Means implies the consent of the Owner for the Treatment of their Personal Data in accordance with this Privacy Notice.
MEANS TO LIMIT THE USE OR DISCLOSURE OF PERSONAL DATA. RLH PROPERTIES has physical, technical and administrative security measures for the protection of the Personal Data that the Holder deals with. Notwithstanding what is stated in the Consent section, RLH PROPERTIES will take the actions, measures and special provisions that it deems necessary, in order to safeguard the right to protection of Personal Data of minors and incapable persons. If you wish to stop receiving promotional messages via email and/or in print and/or by telephone from RLH PROPERTIES, you can request it through: info@rlhproperties.com.mx.
SITE EXCLUSION OF LIABILITY. The Site may contain hyperlinks or hypertext “links”, banners, buttons and/or search tools on the “World Wide Web” that, when used by the Owner, transport to other portals or Internet sites that may be owned by third parties. The Personal Data that the Holder may provide through these portals or Internet sites are not covered by this Privacy Notice and their Treatment is not the responsibility of RLH PROPERTIES. We recommend the Holder to verify the Privacy Notices displayed and applicable to these portals and Internet sites. The Owner may find within the Site, pages, promotions, microsites, virtual stores, surveys, job boards and other services that may be shared with third parties and that may request your Personal Data (hereinafter “Third Party Sites”). Any information related to the Personal Data that is provided through the Third Party Sites will be subject to the respective privacy notices that are contained in each of them, unless RLH PROPERTIES indicates otherwise. RLH PROPERTIES warns its Owner that some Site services may include, but are not limited to, discussion forums, personal Internet pages, classified ads, emails, chat rooms, among others. Therefore, the Personal Data that is revealed through said means could in some cases be accessible by third parties. RLH PROPERTIES will not be responsible for the use, publication, disclosure and/or disclosure that is made regarding the Personal Data used, published, disclosed and/or disclosed through the aforementioned means. We recommend the Holder to be careful and responsible about all personal information provided in said media. disclosed and/or disclosed through the aforementioned means. We recommend the Holder to be careful and responsible about all personal information provided in said media. disclosed and/or disclosed through the aforementioned means. We recommend the Holder to be careful and responsible about all personal information provided in said media.
SUBMISSION OF PERSONAL DATA. RLH PROPERTIES may send the Owner’s Personal Data to those in charge, either inside or outside the country, including affiliated companies, subsidiaries and/or related to RLH PROPERTIES, to comply with the purposes of its treatment, and in its case legal provisions that thus require it, or when requested by competent authorities. Those in charge who receive the information related to the Personal Data of the Holder are obliged to comply with the provisions of this Privacy Notice, as well as with the Terms and Conditions of the Site and the applicable legislation in Mexico. In the event that RLH PROPERTIES transfers Personal Data to third parties, except for their opposition to this clause,
MEANS TO EXERCISE THE RIGHTS OF HOLDERS OF PERSONAL DATA AND REVOCATION OF CONSENT. The Owner may request the exercise of their rights to: • Access their Personal Data • Rectify their Personal Data when they are inaccurate or incomplete • Cancel their Personal Data; • Oppose the Processing of your Personal Data for legitimate reasons, and/or • Revoke your consent to the Processing of your Personal Data at any time, in order to stop using them. However, it is important that you keep in mind that not in all cases we will be able to attend to your request to cancel your Personal Data, oppose the Processing or revoke your consent, since it is possible that due to some legal obligation we may require to continue processing your Personal Data. The Holder must consider that for certain purposes, the revocation of his consent will imply the suspension of the service or the conclusion of his relationship with RLH PROPERTIES. The exercise of the rights of Access, Rectification, Cancellation or Opposition of Personal Data and Revocation of consent made by the Holder must be made upon request to RLH PROPERTIES and contain at least the following: • The name of the holder, address and email to communicate the response to your request; • The documents proving the identity or, where appropriate, the legal representation of the owner; • The clear and precise description of the Personal Data with respect to which one seeks to exercise any of the aforementioned rights (in the case of rectification, the modifications to be made must be indicated and the documentation that supports your request must be provided). ); • Any other element or document that facilitates the location of Personal Data.
For the purposes of the foregoing, RLH PROPERTIES makes the following email available to the Holder: info@rlhproperties.com.mx. RLH PROPERTIES will respond to the Owner’s request within a period not exceeding 20 business days from the date on which the corresponding request is received, through the email that has been provided for this purpose.
Cookie Policy
Introduction We use cookies to enhance your experience on our website and to recommend content, including advertising, that may be of interest to you. You can find more information below about what cookies are and the cookies we use, as well as how to disable them.
You can indicate your acceptance of our use of cookies in accordance with this policy by clicking “Accept” in the appropriate place on the banner that appears on the website or by continuing to use the site after the banner has been displayed. However, please note that if you do not click “Accept” but continue to browse the website, it will be considered that you have accepted our use of cookies (and for what purposes) in accordance with this Cookie Policy.
What Are Cookies? A cookie is a text file that contains small amounts of information that are downloaded to your device when you access a website. The text file is sent back to our server every time your browser requests a page from the server. This allows us to operate the websites more effectively and load the sites according to your personal preferences, based on your previous browsing on the sites and the keywords we may collect from the URLs of other web pages from which you accessed the sites.
Types of Cookies We use the following categories of cookies:
3.1. Essential Cookies These cookies are necessary for the website to function properly. They cannot be disabled, and they do not collect personal information.
3.2. Analytical and Performance Cookies We may use analytics service providers for analyzing and reporting on website traffic. These analytics service providers generate statistical information and other information about the use of the websites through the use of cookies. They allow us to recognize and count the number of visitors and see how often visitors return to the sites, how long they stay, and how they move around our websites when using them. This helps us improve how our websites function, for example, by helping users find what they are looking for more easily. The information generated related to the websites can be used to create reports about website usage, and the analytics service provider will store this information.
3.3. Functionality Cookies These cookies allow the website to remember your preferences and choices, such as your language or region, to provide a personalized experience. They are also used to enable certain features, such as displaying embedded videos.
3.4. Advertising and Tracking Cookies These cookies track your visits to the websites, the pages you have visited, and the links you have followed to other websites. We use this information to try to make our websites and other websites you visit more relevant to your interests. We may also share this information with others and carefully selected third parties, for this purpose. We work with technology partners to support our websites and provide you with relevant information about the products and services of websites and on affiliated sites or sites within the advertising networks with which we work. We may use cookies on our websites to help us display relevant advertising on third-party websites when you visit them. You can opt out of interest-based advertising by adjusting your cookie preferences (see Section 4).
3.5. Social Media Cookies These are set by social media services (such as Twitter, LinkedIn, Facebook, among others) that we have added to the website to allow you to share our content with your friends and acquaintances. These cookies can monitor your browsing on other websites and build a profile of your interests, which may influence the content and messages you see on different pages you visit.
3.6. Audience Cookies Audience cookies help us manage and display our ads based on your activity on our sites and other sites; this is known as interest-based advertising. Audience cookies are primarily based on the unique identification of your browser and internet device.
Cookie Management You can configure your cookie preferences at any time through your browser settings.
Consent When you first use our website, you will be asked to accept our cookies in accordance with this policy. If you do not wish to accept cookies, you can configure your browser to reject them or adjust your cookie preferences as described in Section 4.
Changes to the Cookie Policy We reserve the right to modify this cookie policy at any time. Changes will come into effect once they are posted on our website. We recommend that you periodically review this policy to stay informed of any updates.
Questions and Contact If you have any questions or comments about our cookie policy, please contact us at juridico@rlhproperties.com.
By using our website, you accept the use of cookies in accordance with this policy. If you do not agree with the use of cookies, we recommend adjusting your preferences or ceasing to use our website.
SENSITIVE PERSONAL DATA. In accordance with current Mexican legislation, “Sensitive Personal Data” is known as “those that may reveal aspects such as racial or ethnic origin, present and future health status, genetic information, religious, philosophical and/or moral beliefs, union affiliation , political opinions, sexual preference”. In the event that RLH PROPERTIES requires Sensitive Personal Data of the Holder, it must provide its express consent.
CHANGES TO THE PRIVACY NOTICE. Any changes or updates to the Privacy Notice will be posted directly on the Site, and will take effect automatically.
The date of last update of this notice is November 1, 2023.
We use cookies to help offer you the best online experience. By continuing to use our website and/or clicking OK, you agree to our use of cookies in accordance with our Privacy Policy.
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