In accordance with the Centers for Disease Control and Prevention (CDC’s) most recent regulations -effective January 26, 2021, stating that every traveler entering the United States must show a negative COVID-19 viral test result taken no more than three days before the flight departs towards the USA-, and reinforcing our commitment to the safety and wellbeing of our valued visitors and associates, the four resorts within Mayakoba have partnered with local healthcare suppliers to ensure all guests are able to be tested before heading back home.
Andaz Mayakoba, Banyan Tree Mayakoba, Fairmont Mayakoba and Rosewood Mayakoba are happy to provide complimentary antigen tests from the comfort of the resort with a minimum stay. PCR tests are also available to guests at an additional charge. Please refer to each hotel’s website to learn about the minimum stay requirements and test pricing. For groups and conferences, please contact your sales executive to learn the specific inclusions at your hotel. For instructions for how to make an appointment for testing, please refer to each hotel’s website or contact hotel concierge upon arrival. Furthermore, Mayakoba provides quarantine services and discounted rates for any guests who, on an unlikely event test positive for COVID-19.
As we keep looking ahead to the future of hospitality and travel, we keep improving the full-scale enhancements to our already stringent health and safety procedures to ensure peace of mind for our guests.
We are observing the World Health Organization guidelines and executing both national and state level protocols. In addition, further sanitation measures are being implemented from each hotel brands’ new standard protocols to ensure a safe and clean environment for guests and employees while equally providing an experience full of relaxation, reconnection and memories that will be cherished for years to come. A full list of each hotels’ brand standard protocols can be found below.
We look forward to welcoming you to Mayakoba and delivering the same distinguished attention to detail, intuitive service, and personalized care for which we are known for.
The Mayakoba Management Team
Hotel Brand Protocols
Hyatt has proudly announced the Global Care & Cleanliness Commitment which focuses on the safety and wellbeing of colleagues and guests in a COVID-19 world and beyond. It includes plans for hotel-level health and sanitization accreditation and hygiene specialists, as well as a working group of trusted medical and industry advisors. Visit Global Care & Cleanliness Commitment to learn more about the steps Hyatt is taking to further enhance their existing rigorous protocols.
Banyan Tree Mayakoba
Banyan Tree Group has partnered with Bureau Veritas to co-develop a proprietary label and set of protocols. They have launched the SafeSanctuary Program, an integrated health and wellbeing program that incorporates protocols of assurance and wellbeing standards.
The Fairmont brand has increased its cleaning standards even further by launching the ALLSAFE Cleanliness & Prevention Label which represents some of the most stringent cleaning standards and operational protocols in the world of hospitality. These standards have been vetted by Bureau Veritas, a world leader in hygiene and cleanliness inspection.
The resort will continue to operate following the guidelines set by Rosewood Hotels & Resorts’ Commitment to Care global health and safety program to ensure the protection of all those who visit Rosewood Mayakoba.
Select Co-Ownership Residences Now Offering a 20% Price Reduction
August 1st, 2016
Subject to the provided by the Federal Law on Protection of Personal Data Held by Third Parties, we inform you the following:
PARTY LIABLE FOR PERSONAL DATA.
“RLH Properties, S.A.B. de C.V.” (hereinafter named “RLH PROPERTIES”) with address at Av. Paseo de la Reforma 412, Piso 21, Colonia Juárez, Delegación Cuauhtémoc, C.P. 06600, Ciudad de México, shall hold on its own behalf or through any legal entity which is a holding company or branch office thereof with the conviction to protect personal information (hereinafter “Personal Data”) provided by the individuals (hereinafter “User”) and shall be liable for its Handling whenever obtained by the internet web site www.rlhproperties.mx (hereinafter the “Web Site”), by written means and/or by phone (hereinafter “Other Means”).
RLH PROPERTIES may request and/or obtain Personal Data from User through the Web Site and Other Means for the purposes stated below; also to comply with any required legal provisions, or whenever requested by the competent authorities (hereinafter the “Handling”). In accordance to the applicable legal provisions in the United Mexican States (hereinafter “México”), RLH PROPERTIES and/or any third party who may intervene in any stage of the Handling of Personal Data shall maintain confidentiality regarding any data with such capacity.
Upon access and/or log in to the Web Site, Personal Data provided by User shall have the purpose of (i) identification; (ii) location; (iii) communication; (iv) contact; (v) sending information; (vi) statistical purposes; (vii) review and attend comments; (viii) extend the invitation to participate on RLH PROPERTIES’ social media; (ix) publicity; (x) fulfill effective laws; (xi) analyze and answer employment applications; (xii) send notices regarding amendments to changes of this Privacy Notice.
PERSONAL DATA REQUESTED
The Personal Data requested from User shall be:
Unless User provides its Personal Data, services may not be accessed, however User may have access to other Services which do not require mandatory disclosure of Personal Data.
In accordance to this Privacy Notice, access and/or log in through the Web Site and/or other means implies User’s full and unreserved consent for the Handling of Personal Data.
MEANS TO LIMIT THE USE OR DISCLOSURE OF PERSONAL DATA.
RLH PROPERTIES has physical, technical and administrative security means for the protection of Personal Data provided by User. Notwithstanding the provided in the Consent section, RLH PROPERTIES shall take all actions, measures and special steps as deemed necessary to maintain the right of protection of Personal Data for minors and legally disabled.
In the event you no longer wish to receive promotional messages by electronic mail and/or printed and/or telephone calls from RLH PROPERTIES, you may send your request to: firstname.lastname@example.org
WEBSITE EXCLUSION OF LIABILITY.
The Web Site may contain links, banners, buttons and/or search tools on the World Wide Net and, whenever used by User, may transfer to other internet sites owned by third parties. User’s Personal Data granted to such internet sites are not covered by this Privacy Notice and Handling shall not be liability of RLH PROPERTIES. User’s verification of the Privacy Notice of such internet sites is hereby recommended.
User may find within the Web Site, pages, promotional adds, microsites, virtual stores, surveys, employment offers and other services shared with third parties and which may request Personal Data (hereinafter “Third Party Sites”). Unless otherwise provided by RLH PROPERTIES, any information regarding such Personal Data granted through Third Party Sites shall be subject to the corresponding privacy notices contained therefore.
RLH PROPERTIES warns User that some services of the Web Site may include, enunciative but not limited to, discussion forums, personal internet pages, classified adds, electronic mail, chat rooms, among others. Therefore, Personal Data disclosed through such means may in some cases be accessed by third parties. RLH PROPERTIES shall not be liable for the use, publishing, disclosing and/or revealing made of such Personal Data in the above-mentioned media. User’s careful and responsible disclosure of personal information within such media is hereby recommended.
TRANSFER OF PERSONAL DATA.
Without prior consent of the holder, RLH PROPERTIES may disclose and/or transfer the Personal Data provided by User within or out of the country, to its branch offices and/or other related offices, as well as to fulfill all legal provisions so required or as may be required by any competent authorities.
Also, RLH PROPERTIES may reveal, disclose and/or transfer within or out of the country any Personal Data to suppliers, sponsors, publicity managers, contractors and/or partners for commercial purposes, also as to provide statistic data to potential advertising groups, send publicity to User in accordance to its specific interests and conduct market research. Third parties receiving the information regarding User’s Personal Data shall comply with the provided herein, as well as the Terms and Conditions of the Web Site and the applicable Mexican laws.
Upon registry to the Web Site, the owner of Personal Data may grant consent for the transfer of Personal Data subject to the terms provided herein.
MEANS TO EXERCISE OWNERS’ OF PERSONAL DATA RIGHTS AND REVOCATION OF CONSENT.
User may request its right to exercise:
Access to its Personal Data;
Rectify its Personal Data whenever wrong or incomplete;
Cancel its Personal Data;
For any lawful cause, challenge the Handling of its Personal Data, and/or
At any time, revoke its consent for the Handling of its Personal Data to end use thereof.
However, it is important to acknowledge that not all cases for cancellation of Personal Data, challenge Handling or revoke consent may proceed, since due to legal obligations RLH PROPERTIES may require future handling of Personal Data. User shall take into consideration that for certain purposes, revocation of consent shall imply suspension of service or termination of any relationship with RLH PROPERTIES.
Exercise of rights to Access, Rectify, End or Challenge Personal Data and Revoke consent made by User shall be made prior request to RLH PROPERTIES and contain at least the following:
Name of owner, address and electronic mail for communication of response to request;
Documents crediting identity or, if appropriate, the legal representation of owner;
Clear and precise description of Personal Data to exercise any of the rights above-mentioned (in the event of rectification, indicate changes and provide documents sustaining such request);
Any other element or document assisting the location of Personal Data.
RLH PROPERTIES shall respond User’s request in a term no longer than 20 business days as of the date of the corresponding request made to the electronic mail provided therefore.
COOKIES AND WEB BEACONS.
With the purposes of improving Users’ experience on the Web Site, RLH PROPERTIES may use “cookies”. Therefore, this Privacy Notice identifies “cookies” as such text archives holding information any site transfers to the hard disk of Users’ computer with the purpose of storing certain registries and preferences. RLH PROPERTIES may use “cookies” to improve understanding of interaction with User within the Web Site and the services provided. The Web Site may allow publicity or third-party functions sending “cookies” to Users’ computer. By the use of “cookies”, User is not personally identified but their computers are.
On the other hand, “web beacons” are images inserted in a web page or electronic mail which may monitor a visitors’ behavior, as well as storing information regarding users IP address, browsing hours, interaction times on the Web Site, sections consulted, webpages accessed prior to accessing our own and type of engine search used.
User may change its options through computer equipment and/or search engines to stop accepting “cookies” and/or “web beacons” or confirm if whether or not User accepts these.
SENSIBLE PERSONAL DATA.
In accordance to Mexican laws, “Sensible Personal Data” are “data which may reveal aspects such as racial or ethnic origin, present or future health, genetic information, religious, philosophical and/or moral creed, union affiliation, political opinions, sexual preference”.
In the event RLH PROPERTIES requires such Sensible Personal Data from User, User shall provide express consent therefore.
RLH PROPERTIES shall reserve the right to amend the contents of this Privacy Notice at any time. Any changes made to the Privacy Notice shall be informed to User throughout the Web Site. Once the Privacy Notice is issued on the Web Site, it shall automatically become effective.
This Privacy Notice as well as general administration of Law made by RLH PROPERTIES shall be governed by the effective and applicable laws of the United Mexican States, therefore any dispute risen due to its application shall be held before the competent Jurisdictional Authorities of Mexico City.
Last update hereof was made on August 1st, 2016.
LEGAL NOTICE REGARDING THE WEBSITE USE TERMS AND CONDITIONS
Upon use of the Website, you hereby agree to submit to the following use terms and conditions of our Website www.rlhproperties.com.mx and/or other websites operated by RLH Properties, S.A.B. de C.V. (hereinafter referred to as “RLH PROPERTIES”) on its behalf or through any legal entity held by or branch office thereof having its address at Av. Paseo de la Reforma 412, Piso 21, Colonia Juárez, Delegación Cuauhtémoc, C.P. 06600, Mexico City (hereinafter the “Website”). Upon use of the website, you hereby accept these governing terms and conditions.
WEBSITE USE RESTRICTIONS AND CONTENTS
All rights over the information, data, texts, software, music, photographs, images, designs, statistical data, logos, archives, products, services, images, videos, messages, sounds, archives and other materials contained and/or shown in the Website, Websites’ layout and design and, selection and layout of contents of the Website, shall be held by and under the license of RLH Properties (hereinafter, the “Contents”). Without the prior written consent of RLH Properties and/or any other manner as to the specifically provided herein and unless its information provided by the Website or provided for downloading, you must not change, alter, download, charge, post, reproduce, distribute, post, transfer, copy, show, transfer, sell, re-sell, execute, license or sub-license the Contents or use the Contents to create any project derived in any manner, for any commercial purpose. RLH Properties shall not grant any license or right for any document or information presented or downloadable within the Website (“Downloadable Content”), therefore you may only use such Downloadable Content for your personal information and use.
Any trademarks, distinctive signs, commercial names and notices or any other material subject to intellectual protection shown or referred to in the Website (collectively, the “Trademarks”), shall be owned by or under the license of RLH Properties and/or their corresponding holders; these shall be protected to the broadest scope permitted by industrial property laws against unauthorized reproduction and use. Without the prior written consent of RLH Properties and/or its corresponding holders, you shall not reproduce, download, upload, copy nor use in any manner such Trademarks.
You hereby accept and submit to the obligation to not use on the Website or regarding the Website any devices or mechanisms, including software, routines, unlawful and unauthorized codes, engines, tools, agents, robots, spiders, trackers, data mining tools, virus, worms, Trojan horse, malware, apps, time bombs, bots, spam mail and other harmful components (hereinafter, jointly referred to as “Devices”) or participate in any action with the purpose or effect (i) to interrupt, alter, destroy, deteriorate, restrict, manipulate or interfere, or in any other manner block the correct functioning of the Website, including its Contents, access or services provided by the Website, or (ii) monitor, exploit or in any other manner use the Contents, or download any content different to the Downloadable Content of the Website. Also, it is forbidden and you are hereby obligated to not perform any actions to decrypt, decompile, disassemble, or apply inverse engineering to the software used for the Website, default of any restriction made to the Website or in any other manner omit, violate or dodge any safety or authentication and/or any other measure used to prevent or limit access to the Website, send any unrequested or unauthorized advertising, promotional materials, electronic mails, unwanted or spam mails, letter chains or any other requests, use or send altered, misleading or untrue information identifying the source, suppress or change affiliations with any individual or entity, obtain or store from the Website any information regarding personal data of other Website users without their express authorization, intercept or seize any system or information of the Website or Contents of any other website, mobile app, product or service without our prior written consent, use meta-labeling or any other hidden text or metadata using the Contents without our prior written consent; and, in general, participate in any action that: (i) infringes or unlawfully takes over any rights of RLH Properties and/or their corresponding holders; (ii) has a unlawful, misleading or wrongful purpose; (iii) whenever its content on the Website is harmful, obscene, pornographic, vulgar or offensive; (iv) promotes discrimination, fanaticism, racism, hate, harassment or damages any person or group; (v) constitutes a threat or promotes violence or actions threatening any person or entity; (vi) promotes unlawful or harmful activities or substances; (vii) any other unlawful activity as set forth by effective laws.
In the event the Websites provides the ability for usernames, passwords or other codes or devices to obtain access to certain parts of the Website (“Passwords”), you shall be the sole responsible to maintain confidentiality thereof and of all activities performed in or under your account. RLH Properties shall not be responsible for any use provided under an account operated by a username, password or other codes or devices to access certain parts of the Website.
Regarding all communications set forth, provided or sent to RLH Properties, including among others, information, comments, questions, comments, proposals, contents, suggestions, presentations, reviews, photographs, images, designs, music, videos, ideas, concepts, know-how, contents, techniques and/or any other materials (“Communications”), and any and all Communications you voluntary post, send, visualize or uploaded in the Website, you provide (or guarantee holder of such materials are expressly provided) to RLH Properties the world-wide right and license, non-exclusive, free of royalties, perpetual, transferable, irrevocable and totally sub-licensable to our exclusive criteria to: (i) use, reproduce, modify, adapt, translate, distribute, post create work therefrom, publicly displayed, perform and/or use or disclose or share to third parties such Communications or incorporate in any manner such Communications to any forum, means or technology to any purpose at any part of the world in any means, known or to be known, including without limitation: the development, production and commerce of products and services incorporated in such Communications; and/or (ii) use the name sent regarding such Communications; and/or provide the attribution of Communications (for example, list its name and city of origin in the sent review of a hotel) to our exclusive criteria.
We shall not assume any responsibility and we shall not be responsible for any Communication posted on the Website or sent by you. We are not obligated to post your Communications and we reserve the right, at our own criteria, to determine whether we post and/or maintain any Communications on the Website. We shall have the right (not the obligation) to supervise and review the Communications transferred or received throughout the Website and to edit, eliminate or prohibit the transfer or reception of Communications (all or part) as considered inappropriate or in default of the provided herein. Upon use of this Website and send or post any Communications, you expressly accept such monitoring, registry and revision. In any event, RLH Properties shall handle any personal information pursuant to RLH Properties Policy on Privacy. Failure to accept such terms, you should not use the Website nor access its Content.
Therefore, we kindly request you abstain from sending any confidential message containing sensible or financial information through any means provided by this Website. Only use such means to send non-confidential messages. Should you send confidential messages, containing sensible or financial information, you do so under your own knowledge, will and risk.
COOKIES AND WEB BEACONS AND SIMILAR TECHNOLOGIES
THIRD-PARTY WEBSITES AND MATERIALS
It may be possible the Website contains links to websites and/or resources operated by third parties (hereinafter, “Third-party Websites”). Such links are provided for convenience purposes only. We do not have any control over such Third-party Websites and, therefore, do not have any responsibility over their contents, accuracy or any other characteristic. We do not guarantee and are not responsible therefore, for any links set forth therein or for any material, product or service of third-parties. Including Third-party Websites on our Website does not represent any backup or reference, nor any association to their operators. You acknowledge your exclusive responsibility and assume all risks risen from the use of any Third-party Websites.
We do not offer any guarantee nor assume any responsibility for the operation of the Website or its Contents, including any Downloadable Contents, including, without limitation, the term or accuracy of any information posted. Upon use of the Website, you accept and acknowledge that any Content and Downloadable Content of the Website is only displayed as an introduction, reference or general information. In order to access current information, you shall always access through the institutional channels and direct contact with the responsible officers of RLH Properties. Whenever you are not satisfied with the Website or any part thereof, or its members or associates, as the case may be, your only resource shall be to discontinue the use of the Website.
APPLICABLE LAW AND JURISDICTION
To the broadest scope permitted by law, their agreement to use the Website pursuant to these use terms and conditions shall be governed and be interpreted in accordance to the laws of Mexico, with the exception of standards of conflicts of law, subject to the jurisdiction of the corresponding courts of Mexico City, therefore upon use made by this Website, you expressly waive any other place or jurisdiction which may correspond due to present or future address, or due to any other cause.
RLH Properties, S.A.B. de C.V., its shareholders, partners, affiliates, related parties, and/or subsidiaries (hereinafter, “RLH”) hereby expressly reserve the right to amend, review, and change —at their discretion or as required by applicable law or governmental bodies— the design of the project, the buildings, and/or the residential units corresponding to the same. All the features and specifications indicated in this document or in any other publication may be subject to change without notice. The dimensions indicated in this document are estimates and may vary depending on the actual construction of the project, the size redesign, the orientation, and the location of the units, among other factors. The contents described in this document —including without limitation, photographs, logotypes, texts, presentations, and the project identification name— belong to RLH, or else, RLH has acquired the corresponding rights from the owners of those contents, or RLH has obtained consent from said owners to be able to publish such contents, provided that the same are protected by applicable industrial property laws. This document will never correspond to a sales offer, purchase request, and/or any other type of legally-binding document. RLH has not been registered to make sales offers in jurisdictions within the United States of America where a registration is required. This document is offered solely for information and dissemination purposes; therefore, RLH is hereby released from any direct or indirect liability that could result from using the indicated information beyond the purposes of the same. No governmental body or third party has intervened on account of the merits or value of this project or those of the relevant assets, if applicable. RLH considers that all information is true and accurate; however, RLH does not assume any legal responsibility as regards the accuracy of the information described in this document.
“Laguna Kai Villas” are owned and are being developed, offered and sold by Islas de Mayakoba, S.A. de C. V. Rosewood Hotels & Resorts is not the owner, seller, broker, developer or offeror of Laguna Kai Villas and is not an affiliate, partner, sales representative or agent of Islas de Mayakoba, S.A. de C.V. Rosewood has been engaged by Laguna Kai Hotel to provide management and optional services to Laguna Kai Hotel and Laguna Kai Villas. Rosewood’s engagement at Laguna Kai is not in perpetuity and may end at any time without notice to or consent of purchasers or owners at Laguna Kai Villas. Rosewood and Rosewood Hotels & Resorts are registered trademarks owned by Rosewood Hotels and Resorts, L.L.C.”
Fairmont Residences, Mayakoba (the “Resort”) is not owned, developed, or sold by Fairmont or its Affiliates. FHP VILLAS LOTE 2, S.A DE C.V., a Mexican sociedad anónima de capital (the “Developer”), is independently owned and operated and is solely responsible for the ownership, development, and operation of the Resort.
The Developer uses the Fairmont brand name and certain Fairmont trademarks pursuant to a limited, non-exclusive, non-transferable and non-sublicensable license from Fairmont. Under certain circumstances, the license may be terminated or revoked according to its terms in which case neither the Residences nor any part of the Resort will be identified as a Fairmont branded project or have any rights to use the Trademarks. Fairmont does not make any representations or guarantees with respect to the Residences or the Resort and is not responsible for the Developer’s marketing practices including this website, advertising, and sales representations. Fairmont is not acting in a joint venture with the Developer.
RLH Properties shall reserve the right to make changes, corrections, cancel and/or improve at any time all information of the Website and its Contents, even without prior notice.
Should you have further questions regarding these use terms and conditions for the Website, send us a communication, therefore we provide the following contact information: