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TERMS AND CONDITIONS OF THE CONTEST DRAW FOR A TRIP TO MAYAKOBA DURING LIV GOLF MAYAKOBA

1. GENERAL INFORMATION:
   Name of the contest: “Draw for a trip to Mayakoba during LIV Golf Mayakoba” (hereinafter, the “Contest”)
   Coverage: Contest valid from February 2 to February 4, 2024, during the sports event “LIV GOLF MAYAKOBA,” held at El Camaleón Golf Course in Mayakoba – Quintana Roo, Mexico (hereinafter, the “Event”).
   Organizer and responsible for the contest: RLH Properties, S.A.B. de C.V. (hereinafter, the “Organizer”).
   Organizer’s Address: Paseo de la Reforma 412, Floor 21, Colonia Juárez, Cuauhtémoc Borough, Postal Code 06600, Mexico City.
   Validity: from February 2, 2024, to April 5, 2024 (hereinafter, the “Validity”).
   Draw Date: April 5, 2024.
   Contact for information and clarifications: In case the participant requires any information or clarification regarding this contest, send an email to info@mayakoba.com
2. ELIGIBILITY REQUIREMENTS TO PARTICIPATE IN THE CONTEST:
   Any individual willing to participate and meeting all the following requirements established in these terms and conditions (hereinafter the “Participant” or the “Participants” interchangeably) can participate in the Contest:
   1. Be of legal age (18 years old).
   2. Have attended the Event on at least one date during its celebration.
   3. Have an official photo ID that verifies the date of birth and identity (Voter ID, Passport, etc.), to be shown in case of winning.
   4. The Participant must have read and accepted the terms and conditions, as well as the privacy notice of the Contest.
   5. Participants must have their own email address to participate in the mechanics.

   Those who cannot participate include family members up to the third degree of an employee or employees of the Organizer, subsidiaries and/or agencies, as well as any companies belonging to the same group of economic interests to which the Organizer belongs, and companies linked to the execution of the Contest, including service providers of the Organizer.

3. MECHANICS OF THE CONTEST:
   To participate in the Contest, the Participant must follow the mechanics below:
   1. Register in the Organizer’s system using the electronic devices provided by the Organizer during the Event.
   2. There will be one winner selected through a random system chosen by the Organizer, and the result will be announced through a post on Mayakoba’s official Instagram (https://www.instagram.com/mayakoba).
   3. Subsequently, the winning Participant will be contacted by the relevant department of the Organizer via email to request the sharing of their personal information, such as full name, email, and preferred travel dates.
   4. The winning Participant has until March 15 to confirm the information requested by the Organizer.

    

4. PRIZE:
   To be eligible for the prize, Participants must comply with the mechanics of the Contest and the eligibility requirements set out in these terms and conditions.
   The prize (“Prize”) consists of the following:

   • A 4-night stay at any of the hotels within the Mayakoba complex (Andaz Mayakoba, Fairmont Mayakoba, Banyan Tree Mayakoba, or Rosewood Mayakoba) for the winner and one companion, to be enjoyed from March 1, 2024, to December 15, 2024, excluding blackout dates (indicated below) and subject to availability of the chosen hotel.
   • Transportation from Cancun Airport to Mayakoba Complex and back to Cancun Airport.
   • $2,000.00 USD (two thousand US dollars 00/100 legal currency of the United States of America) in Resort Credit, redeemable for food and beverages, amenities or activities within Mayakoba Experiences, and spa treatments. Consumptions exceeding this amount will be the responsibility of the winning Participant.
   • One free round of golf for 2 (two) people, including golf clubs. Any additional expenses related to this activity will be borne by the winning Participant.

   The Prize does not include:

   • Flights or expenses related to the transfer of the winning Participant and their companion, except for the transportation provided by the Organizer from Cancun Airport to Mayakoba Complex and back to Cancun Airport.
   • Once the Resort Credit is exceeded, the difference will be the responsibility of the winning Participant.
   • Tips.
   • Personal expenses.
   • Additional nights.
   • Damages caused by the winning Participant and/or their companion.
   • Any additional expenses not specified in this section 4.

5. SELECTION OF THE WINNING PARTICIPANT:

   The winning Participant of the Contest will be announced on April 5, 2024, through a story from Mayakoba’s official Instagram account (https://www.instagram.com/mayakoba), which will be featured for one week after its publication.

   The winning Participant will be selected by a random draw through a system chosen by the Organizer, which will be broadcast live on Mayakoba’s official Instagram account.

   The Organizer will verify the following information of the winning Participant:

   1. That they meet the eligibility requirements listed in point 2 above.
   2. That they have followed the steps of the mechanics listed in point 3 above, as well as having given their consent for the use of their personal data and accepted these terms and conditions.
   3. Verify the age of the winning Participant through a valid photo ID (Voter ID, Passport, etc.).

6. AWARDING AND DELIVERY OF PRIZE:

   The winning Participant will be notified via the provided email. They must respond confirming their full name, phone number, and share an official photo ID.

   Once the information is received and validated by the Organizer, they will ask the winning Participant for the hotel, preferred dates (excluding blackout dates and subject to hotel availability), and companion’s information to coordinate their stay. The winning Participant must inform the Organizer at least 30 calendar days in advance of their chosen date. Approximately 10 calendar days after receiving the information, the Organizer will contact the winning Participant to confirm or, if necessary, modify their reservation.

7. GENERAL CONSIDERATIONS, CLARIFICATIONS, AND RESTRICTIONS:

   1. Any violation of the terms and conditions, any falsity in registration, or erroneous and/or malicious conduct by Participants will result in their immediate disqualification, at the complete discretion of the Organizer.
   2. By participating in the Contest and receiving any benefits, participants agree to hold the Organizer, its subsidiaries and/or affiliates, shareholders, officers, directors, board members, and dependents harmless from any complaint, claim, report, or any other equivalent related to any damage, loss, expense, expenditure, or contingency arising from the acceptance, use, or enjoyment of the incentive that may arise or be claimed by a third party.
   3. The Organizer reserves the right to establish and pronounce on situations or circumstances not expressly provided for in these terms and conditions that are beyond the control of the Contest organizer, clarifying that any modification will be adjusted to current legislation and duly communicated to participants.
   4. The Organizer does not endorse any specific brand of technological inputs and any other participation requirement in the Contest.
   5. The Organizer reserves the right to disqualify from the Contest any person who jeopardizes its integrity and proper development, such as so-called “hackers” (a term used to refer to individuals with great knowledge in computing and telecommunications who are employed for personal and/or profit purposes, which may be malicious and illegal) or so-called “promotion hunters” (defined as any participant who acts alone or together with economic, material, or informational resources unfairly compared to other participants to obtain the benefit of the Contest, regardless of whether the mechanisms used are unorthodox, ethical, moral, or even illegal).
   6. Participation in this Contest implies the acceptance of all its terms and conditions, which are final, with the Organizer being the only one authorized to interpret them.
   7. Any relationship arising from the Contest between any Participant and the Organizer will be governed and agreed upon with total adherence to the laws and competent courts of Mexico City, with the Participant waiving any other law to which they may be entitled.
   8. Family members up to the third degree of an employee or employees of the Organizer, subsidiaries and/or agencies, as well as any companies belonging to the same group of economic interests to which the Organizer belongs, and companies linked to the execution of the Contest, cannot participate.
   9. Blackout dates: February 19, May 27, March 28 to 31, October 28 to November 1, and December 17 to January 2.
   10. The Prize is personal, non-transferable, not redeemable for cash, or any other experience provided by the Organizer.
   11. The refusal of the winning Participant to provide or share information or documents, or the lack of response within the established deadlines, will imply their waiver of the Prize.
   12. The hotel may require the winning Participant to pay a “security deposit,” which will be refunded at the end of their stay or up to 30 days later, depending on the financial institution backing their credit card.
   13. The hotel may require a credit card during check-in, which, if necessary, may be used to charge the expenses incurred by the winning Participant or their companion, not included in the Prize.
   14. The Organizer may disqualify any participant under the following circumstances:
       • Failure to meet the participation requirements stated in these terms and conditions.
       • Employees, consultants, suppliers, or service providers, or their family members up to the third degree, of the Organizer or companies related to the operation or implementation of the Contest, cannot participate.
       • Any information or document provided by the Participant that is false.
       • Any indication that it is an inauthentic participation request or if there is any minimal evidence that a participant or a related third party is attempting to harm or take undue advantage, they will be disqualified from participating and removed from the Contest. The Participant, in these circumstances, will be subject to the competent authorities for the corresponding civil and/or criminal proceedings. This determination will be at the discretion of the Organizer.
       • The use or development of any type of computer system or program that allows participation to be automated or modifies the results obtained. Whether directly or through a third party, allowing a third party to access and/or use their profile account on their behalf or on their own through an automated process.
       • Download, copy, attack, or attempt to alter or manipulate part or all of the content of the applicable social network.
       • Perform or execute any other act or activity that could be considered fraudulent or inappropriate under applicable law.
       • In case of identifying any irregularity in the winner’s participation, including family ties with any of the Contest’s service providers or providers, the winner must return the Prize to the Organizer.

8. COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS:

   By participating in the Contest, the Participant expressly and irrevocably authorizes the Organizer, along with its affiliates and subsidiaries, to disseminate in the media they determine, considering it appropriate without territorial limits, to fix, reproduce, and disseminate their full name, photographs and/or use of image or portrait, videos and/or voice, and in general, all data that may be required for the dissemination of the Contest, expressly and irrevocably waiving, from the acceptance of these terms and conditions, any kind of economic compensation, remuneration, royalty, or any other remuneration for such use, as long as the purposes are advertising and informative in relation to the prevailing law, for which, by accepting these terms and conditions, the necessary authorizations are issued by the Participants.

9. ORGANIZER’S LIMITS OF LIABILITY:

   The Organizer will disclaim any responsibility and dispose of the Prize as it deems best in its interests in the following cases: (i) In case the winner does not claim the Prize (or does not receive it due to reasons attributable to themselves), or claims it after the date indicated in section number 3 of these terms and conditions; (ii) Participants provide erroneous data for the delivery of the respective incentive; (iii) in case the Participant violates any point contained in these terms and conditions.

   The Organizer may suspend the Contest or the delivery of the incentive at any time without any liability, if such suspension is in compliance with any mandate from an authority with powers to that effect, as well as if there are circumstances of force majeure or events that prevent the execution of the Contest.

   The responsibility of the Organizer concludes at the moment of delivering the Prize to the winner.
   The Organizer assumes no responsibility for the participation in this Contest by minors, as it is a promotion only for adults.

   The Organizer reserves the right to take legal action against any of the Participants who have committed an unlawful act in relation to the Contest, using any legal resources or actions that are legally applicable.

10. PRIVACY NOTICE:

    In accordance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties, and its Regulations, we make available the Privacy Notice – RLH Properties.

11. APPLICABLE LEGISLATION:

    These terms and conditions and the relationship that is generated between any Participant and the Organizer will be governed and agreed upon with total adherence to the applicable laws in Mexico and the jurisdiction of the competent courts of Mexico City, with the Participant and the Organizer waiving any other jurisdiction that may be applicable based on their domicile or for any other reason.

 

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Privacy Notice

August 1st, 2016

Subject to the provided by the Federal Law on Protection of Personal Data Held by Third Parties, we inform you the following:

PARTY LIABLE FOR PERSONAL DATA.

“RLH Properties, S.A.B. de C.V.” (hereinafter named “RLH PROPERTIES”) with address at Av. Paseo de la Reforma 412, Piso 21, Colonia Juárez, Delegación Cuauhtémoc, C.P. 06600, Ciudad de México, shall hold on its own behalf or through any legal entity which is a holding company or branch office thereof with the conviction to protect personal information (hereinafter “Personal Data”) provided by the individuals (hereinafter “User”) and shall be liable for its Handling whenever obtained by the internet web site www.rlhproperties.mx (hereinafter the “Web Site”), by written means and/or by phone (hereinafter “Other Means”).

HANDLING PURPOSE.

RLH PROPERTIES may request and/or obtain Personal Data from User through the Web Site and Other Means for the purposes stated below; also to comply with any required legal provisions, or whenever requested by the competent authorities (hereinafter the “Handling”). In accordance to the applicable legal provisions in the United Mexican States (hereinafter “México”), RLH PROPERTIES and/or any third party who may intervene in any stage of the Handling of Personal Data shall maintain confidentiality regarding any data with such capacity.

Upon access and/or log in to the Web Site, Personal Data provided by User shall have the purpose of (i) identification; (ii) location; (iii) communication; (iv) contact; (v) sending information; (vi) statistical purposes; (vii) review and attend comments; (viii) extend the invitation to participate on RLH PROPERTIES’ social media; (ix) publicity; (x) fulfill effective laws; (xi) analyze and answer employment applications; (xii) send notices regarding amendments to changes of this Privacy Notice.

PERSONAL DATA REQUESTED

The Personal Data requested from User shall be:

• Name
• Electronic mail
• Telephone

Unless User provides its Personal Data, services may not be accessed, however User may have access to other Services which do not require mandatory disclosure of Personal Data.

CONSENT.

In accordance to this Privacy Notice, access and/or log in through the Web Site and/or other means implies User’s full and unreserved consent for the Handling of Personal Data.

MEANS TO LIMIT THE USE OR DISCLOSURE OF PERSONAL DATA.

RLH PROPERTIES has physical, technical and administrative security means for the protection of Personal Data provided by User. Notwithstanding the provided in the Consent section, RLH PROPERTIES shall take all actions, measures and special steps as deemed necessary to maintain the right of protection of Personal Data for minors and legally disabled.

In the event you no longer wish to receive promotional messages by electronic mail and/or printed and/or telephone calls from RLH PROPERTIES, you may send your request to: info@rlhproperties.com.mx

WEBSITE EXCLUSION OF LIABILITY.

The Web Site may contain links, banners, buttons and/or search tools on the World Wide Net and, whenever used by User, may transfer to other internet sites owned by third parties. User’s Personal Data granted to such internet sites are not covered by this Privacy Notice and Handling shall not be liability of RLH PROPERTIES. User’s verification of the Privacy Notice of such internet sites is hereby recommended.

User may find within the Web Site, pages, promotional adds, microsites, virtual stores, surveys, employment offers and other services shared with third parties and which may request Personal Data (hereinafter “Third Party Sites”). Unless otherwise provided by RLH PROPERTIES, any information regarding such Personal Data granted through Third Party Sites shall be subject to the corresponding privacy notices contained therefore.

RLH PROPERTIES warns User that some services of the Web Site may include, enunciative but not limited to, discussion forums, personal internet pages, classified adds, electronic mail, chat rooms, among others. Therefore, Personal Data disclosed through such means may in some cases be accessed by third parties. RLH PROPERTIES shall not be liable for the use, publishing, disclosing and/or revealing made of such Personal Data in the above-mentioned media. User’s careful and responsible disclosure of personal information within such media is hereby recommended.

TRANSFER OF PERSONAL DATA.

Without prior consent of the holder, RLH PROPERTIES may disclose and/or transfer the Personal Data provided by User within or out of the country, to its branch offices and/or other related offices, as well as to fulfill all legal provisions so required or as may be required by any competent authorities.

Also, RLH PROPERTIES may reveal, disclose and/or transfer within or out of the country any Personal Data to suppliers, sponsors, publicity managers, contractors and/or partners for commercial purposes, also as to provide statistic data to potential advertising groups, send publicity to User in accordance to its specific interests and conduct market research. Third parties receiving the information regarding User’s Personal Data shall comply with the provided herein, as well as the Terms and Conditions of the Web Site and the applicable Mexican laws.

Upon registry to the Web Site, the owner of Personal Data may grant consent for the transfer of Personal Data subject to the terms provided herein.

MEANS TO EXERCISE OWNERS’ OF PERSONAL DATA RIGHTS AND REVOCATION OF CONSENT.

User may request its right to exercise:

• Access to its Personal Data;
• Rectify its Personal Data whenever wrong or incomplete;
• Cancel its Personal Data;
• For any lawful cause, challenge the Handling of its Personal Data, and/or
• At any time, revoke its consent for the Handling of its Personal Data to end use thereof.

However, it is important to acknowledge that not all cases for cancellation of Personal Data, challenge Handling or revoke consent may proceed, since due to legal obligations RLH PROPERTIES may require future handling of Personal Data. User shall take into consideration that for certain purposes, revocation of consent shall imply suspension of service or termination of any relationship with RLH PROPERTIES.

Exercise of rights to Access, Rectify, End or Challenge Personal Data and Revoke consent made by User shall be made prior request to RLH PROPERTIES and contain at least the following:

• Name of owner, address and electronic mail for communication of response to request;
• Documents crediting identity or, if appropriate, the legal representation of owner;
• Clear and precise description of Personal Data to exercise any of the rights above-mentioned (in the event of rectification, indicate changes and provide documents sustaining such request);
• Any other element or document assisting the location of Personal Data.

Therefore, RLH PROPERTIES provides User with the following electronic mail: info@rlhproperties.com.mx

RLH PROPERTIES shall respond User’s request in a term no longer than 20 business days as of the date of the corresponding request made to the electronic mail provided therefore.

COOKIES AND WEB BEACONS.

With the purposes of improving Users’ experience on the Web Site, RLH PROPERTIES may use “cookies”. Therefore, this Privacy Notice identifies “cookies” as such text archives holding information any site transfers to the hard disk of Users’ computer with the purpose of storing certain registries and preferences. RLH PROPERTIES may use “cookies” to improve understanding of interaction with User within the Web Site and the services provided. The Web Site may allow publicity or third-party functions sending “cookies” to Users’ computer. By the use of “cookies”, User is not personally identified but their computers are.

On the other hand, “web beacons” are images inserted in a web page or electronic mail which may monitor a visitors’ behavior, as well as storing information regarding users IP address, browsing hours, interaction times on the Web Site, sections consulted, webpages accessed prior to accessing our own and type of engine search used.

User may change its options through computer equipment and/or search engines to stop accepting “cookies” and/or “web beacons” or confirm if whether or not User accepts these.

SENSIBLE PERSONAL DATA.

In accordance to Mexican laws, “Sensible Personal Data” are “data which may reveal aspects such as racial or ethnic origin, present or future health, genetic information, religious, philosophical and/or moral creed, union affiliation, political opinions, sexual preference”.

In the event RLH PROPERTIES requires such Sensible Personal Data from User, User shall provide express consent therefore.

CHANGES TO THE PRIVACY POLICY.

RLH PROPERTIES shall reserve the right to amend the contents of this Privacy Notice at any time. Any changes made to the Privacy Notice shall be informed to User throughout the Web Site. Once the Privacy Notice is issued on the Web Site, it shall automatically become effective.

This Privacy Notice as well as general administration of Law made by RLH PROPERTIES shall be governed by the effective and applicable laws of the United Mexican States, therefore any dispute risen due to its application shall be held before the competent Jurisdictional Authorities of Mexico City.

Last update hereof was made on August 1st, 2016.